Refund Policy

Helmsman has three lanes: Free, BYOK (bring your own Anthropic key), and Pro (a paid subscription). This page explains refunds for the paid lane and the consumer rights that sit alongside it. It does not limit any rights you have under the law where you live.

Free and BYOK

The Free and BYOK lanes do not cost anything to use. In BYOK you pay Anthropic directly for your own model usage under your own key - that is a separate arrangement between you and Anthropic, and we do not bill or refund it. Because we charge you nothing for these lanes, there is nothing for us to refund.

Pro subscription

Pro is billed in advance on a recurring basis (monthly or yearly, as shown at checkout). You can cancel at any time from your account; cancellation stops future renewals, and you keep access until the end of the period you have already paid for. Outside the statutory rights described below, we do not generally refund partial or unused time on a subscription.

Your EU/EEA/UK right of withdrawal (14 days)

If you are a consumer in the EU, EEA, or UK, you normally have the right to withdraw from a distance contract within 14 days, without giving a reason. For digital services and digital content, there is one important exception that applies at the moment you buy Pro.

The immediate-performance waiver

Helmsman Pro gives you access straight away. Under the EU Consumer Rights Directive, when you ask for a digital service to start during the 14-day window, you can be asked to waive the withdrawal right for the part already performed. So, at checkout, you will be asked to:

• expressly consent to immediate access to Pro before the 14-day period ends, and
• acknowledge that, by starting to use the service, you lose your right of withdrawal once the service has been fully performed, and that for an ongoing subscription your withdrawal right no longer applies to the part already supplied.

We also send you confirmation of your purchase and of this consent on a durable medium (by email), which the law requires for the waiver to take effect.

If you have not given that consent, or you withdraw before access begins, you keep the full 14-day right and we refund you in full. Your non-waivable statutory rights - for example where the service is faulty or not as described - are unaffected by this waiver.

Who processes refunds

Payments for Pro are handled by a third-party Merchant of Record (for example, Paddle), which is the seller of record and handles billing, tax, and refunds. When a refund is due, it is processed back to your original payment method through that provider. To request one, email hello@helmsman.sh and we will coordinate it with the payment provider.

Billing problems and chargebacks

If you were charged in error, charged twice, or something looks wrong on your bill, email us first at hello@helmsman.sh. We would rather fix it directly and quickly than have you open a chargeback with your bank.

Changes

We may update this policy, for example when pricing or our payment provider changes. The "last updated" date above reflects the current version. Changes do not affect a purchase you have already made.

Contact

Questions about a charge or a refund? Email hello@helmsman.sh.